昨晩の九時過ぎにTravelSIMにメールを出した。
gethelp@travelsim.com
日付: 2026/07/23 21:08
件名: One of my SIM's has possibly been out of order
Dear Sir;
One of my SIM's has been out of order.
Android smartphone says "No services", which
was confirmed in several machines.
APN is set as "APN".I hope this SIM is kindly exchanged with eSIM, if possible.
Phone No. 372XXXX9968Thank you
三十分後、に返事が来た。割と速い。
From: GetHelp
日付: 2026/07/23 21:27
件名: CTS. One of my SIM's has possibly been out of order, ticket: #00776653Hello,
Please be informed that new reply for your ticket #00776653 has been added.
Dear Customer,
Thank you for your message.
The cost of the replacement eSIM is USD 6.
Kindly confirm if it is acceptable for you that this amount will be deducted from your SIM balance.
Please let us know your confirmation so we can proceed.
Best regards,
Top Connect Support www.travelsim.com Ph +372 6868 000
翌朝返信。どうか進めて下さい。
GetHelp
件名: Re: CTS. One of my SIM's has possibly been out of order, ticket: #00YYXX53
Dear Sir;
Thank you very much for your offer.
I would like to accept it.
>The cost of the replacement eSIM is USD 6.
>Kindly confirm if it is acceptable for you that this amount will be deducted from your SIM balance.Please proceed the process.
Thank you
しかし、、、その後、TravelSIMのサイトで確認すると、、、Airtime(残額)がゼロになっている。
今回のeSIM移行で、引かれてゼロになったのか、既にゼロだったのか? いや、自分の返事待ちだったはずだから勝手に差し引くのもおかしい。
昨晩、見たときはいくらか入っていたような気がするのだが、気がするだけかもしれない、、とほほ。
昼過ぎ二時くらいに「残額ゼロやんけ」と言うメールが来た。
Hello,
Please be informed that new reply for your ticket #00776653 has been added.
Dear Customer,Please top up your SIM balance so that we can assist you further. Your current SIM balance is USD 0.00.
Best regards,
Top Connect Support
www.travelsim.com
Ph +372 6868 000
速攻で、$10だけTopUp(チャージ)した。
するとすぐさま(十数分後)、QRコードが送られて来て、無事にeSIMのセットアップが出来た。
注)APN=APNで、ユーザー名は無し、ネットワークはDOCOMO指定




















